We want you to have a smooth experience when using our services. If you are not satisfied, let us know and we will try to resolve the issue. If the problem is not fixed, we will guide you through the refund process.
General terms and conditions:
We offer a 7-day money-back guarantee only if there is a major issue with our service (such as server downtime for 3 consecutive days or more with proof).
If the issue is related to your internet connection, ISP, or device, we do not provide refunds.
We do not offer refunds if you change your mind after purchase or after using a trial. If you do not cooperate with our support team to resolve the issue, a refund may not be possible.
Refund method:
All refunds are processed using the same payment method used at the time of purchase.
If you need help with payments or cancellation, contact us at: 📧 contact@iptvprimeus.us