Refund Policy for IPTV Prime US

1. Introduction

Welcome to IPTV Prime US. We are committed to delivering a high-quality streaming experience. We understand that sometimes technical issues can occur, and this policy outlines the conditions under which a refund may be processed.

2. Non-Refundable Policy After Activation

Once your IPTV subscription has been activated, we do not offer refunds or modifications. Our responsibility is limited to the successful activation of the service for the duration of your chosen plan. As proof of service delivery, we maintain a record of activation from our server panel.

Recommendation: We strongly advise all customers to purchase a Trial Plan first to test the service compatibility and channel list before committing to a long-term subscription.

3. Eligibility for Refund

Refund requests are only considered if they meet the following criteria:

  • The request must be submitted BEFORE the service activation.
  • The customer must provide clear evidence or proof of any technical issues encountered during the ordering process.
  • A valid and legitimate reason for the refund must be provided.
  • All requests must be sent through our official customer support channels.

4. Refund Process

If you are eligible for a refund before activation, please follow these steps:

  • Contact our support team via our website or the provided contact details.
  • Provide your order number and a valid reason for the request.
  • Our team will review your case within 3 to 5 business days.
  • If approved, you will receive an email confirmation, and the refund will be processed back to your original payment method.

5. Exceptions (Non-Refundable Scenarios)

Refunds will not be approved in the following cases:

  • Requests made after the subscription credentials have been sent/activated.
  • Sudden change of mind or personal preference.
  • Violations of our Terms and Conditions.
  • Insufficient evidence of technical failure on our end.

6. Non-Refundable Items

The following products are strictly non-refundable:

  • All Trial Packages.
  • All Reseller account credits or panels.
  • Any payments made for automatic recurring subscriptions.

7. Contact Information

If you have any questions or need assistance with your order, please reach out to us:

Email: contact@iptvprimeus.us

WhatsApp: +1 9452008740

8. Policy Modifications

IPTV Prime US reserves the right to update or amend this refund policy at any time. Any changes will be posted on this page, and it is the customer’s responsibility to review the policy periodically.

9. Acceptance of Terms

By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund Policy.