How can I cancel an order?
You can cancel your order directly from your confirmation email within 1 hour. Scroll down and click the “Changed your mind?” option.
If more than 60 minutes have passed, contact us at contact@iptvprimeus.us and we will help you.
I accidentally canceled my order, can I resume it?
If you canceled your order and still want it, you will need to place a new order.
If you need help, contact us at contact@iptvprimeus.us.
I canceled my order, but I’m not sure it worked
If your order was canceled successfully, you will receive a confirmation email.
If you did not receive it, contact us at contact@iptvprimeus.us with your order number and we will check.
I don’t see the option to cancel myself
If you cannot find the cancel option, contact us at contact@iptvprimeus.us and share your order details.
Orders with Gift Cards
If your order includes a gift card, contact us at contact@iptvprimeus.us as soon as possible with your order number and request.