Order Cancellation Policy
1. How can I cancel my order?
You can request a cancellation within a short window after placing your order. Cancellation is only possible if your IPTV Subscription has not been activated yet. Since we aim for instant delivery, please contact us immediately.
- Within 60 Minutes: Contact our support team via WhatsApp for the fastest response.
- After 60 Minutes: Please email contact@iptvprimeus.us. Our team will check the status, and if activation hasn’t started, we will process your request.
2. I accidentally canceled my order. Can I resume it?
If you canceled by mistake but still wish to use our service, the simplest way is to place a new order on our website. However, if your cancellation request has not been processed yet, contact our support team immediately to halt the process and keep your current order active.
3. I canceled my order but I’m not sure if it worked.
If you submitted a cancellation request but haven’t received a confirmation, don’t worry. Simply reach out to us with your Order Number via WhatsApp or Email, and we will verify the status for you right away.
4. Can you confirm that my order has been canceled?
Yes. Once your cancellation is successfully processed, you will receive an official confirmation email. If you do not receive this email within 24 hours, please contact us with your order details to ensure everything is settled.